Returns
When shopping with Reilly the Label we want you to be completely satisfied with your purchase.
We offer easy and flexible returns when shopping with us online within 10 days of delivery or purchase.
If you change your mind for any reason, there are a number of options available for you to return your item to us.
If you need any support of guidance please contact us info@reillythelabel.co.nz
Returns
Returns Policy
If you would like to return your item it must meet our Returns Policy
The items must be unworn, unused and in perfect condition with original tags and packaging in tack.
Gift vouchers are not eligible for return.
If your return does not meet these conditions we will be unable to accept your items and they will be rejected and returned to you.
Full priced items purchased online can be returned for a refund or credit note.
Sale items can be returned for a credit note only.
Customers will need to ship their returns back to Reilly the Label at their own cost and using their own chosen method of shipping and be responsible for the item. We advise keeping a record of the tracking number.
Please take care when sending back your item. Any items lost in the post are the responsibility of the customer and we are unable to offer refunds, exchanges or credit notes. We always recommend keeping a hold of tracking numbers to avoid missing parcels.
Exchanges
If you need to exchange sizes we will send you details to return your wrong pieces and have your replacement size sent to you once we have received the previous order.
Refunds
If your return is eligible for a refund, this will be refunded back to your original payment method, less the return shipping cost.
Once we have received and processed your return you will be notified via email. Please allow up to 3-7 business days for this amount to appear in your account.
Processing time for Returns
Please allow 3-7 business days for your return to be processed. You will receive an email when we have processed your return.
Incorrect or Faulty item
Reilly the Label quality control and inspect all items to the highest standard before they are dispatched. If you receive an item that is incorrect or appears to be not right, please contact our Customer Care immediately by email info@reillythelabel.co.nz with your order number and images of the fault or issue you have experienced.
For items that are damaged as a result of wear and tear, by accident, miss use or failure to use in accordance with the care instructions provided with the item or online may not be considered as faulty.
A thorough internal and/or external assessment of the item is carried out to ensure the best possible outcome. If an item has been approved faulty (which may happen on the rare occasion) Reilly the Label will firstly try to replace the item and if a replacement is unsuccessful will provide a credit note or refund where applicable.